Shipping policy
Processing Time All orders are processed and shipped within 1-3 business days after payment confirmation. Processing times may be extended during holidays.
Delivery Time We ship worldwide. Estimated delivery times are as follows:
- USA, Canada, Australia: 7-14 business days
- Europe: 10-18 business days
- Rest of the world: 14-21 business days
Actual delivery times may vary depending on the destination country, customs clearance, and local logistics conditions.
Shipping Fees We offer free shipping on all orders worldwide. No additional shipping charges will be applied at checkout.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real time.
Customs & Import Duties International orders may be subject to import duties, VAT, or other taxes imposed by the destination country. These charges are the responsibility of the buyer and are determined by local customs authorities. We are unable to estimate the exact amount. We recommend checking with your local customs office before placing an order.
Delays & Issues If you experience any shipping delays, damage, or loss, please contact us within 30 days of the expected delivery date and we will do our best to resolve the issue promptly.
Contact Us For any shipping-related inquiries, please reach out to us at petessentials@monopolypetsupplies.com. We aim to respond within 1-2 business days.